Information about TB12's Nutrition Subscription program; benefits & how to enroll.

<h3 id="why-choose-a-nutrition-subscription-with-tb12">Why choose a Nutrition Subscription with TB12?</h3>At TB12, we believe you don&#x2019;t have to be a pro athlete to feel like one. We are a health &amp; wellness company empowering anyone to live pain-free &amp; perform their best. Part of the TB12 Method is implementing a system of holistic daily habits, which you can easily achieve by enrolling in your favorite nutritional products through our &#x201C;Subscribe &amp; Save&#x201D; program. At TB12 we create clean, premium ingredients so you can provide your body with nutrient-dense, sustainably-sourced nourishment. <h3 id="what-is-the-benefit-of-enrolling-in-tb12s-nutritional-products">What is the benefit of enrolling in TB12&apos;s Nutritional Products?</h3>Better health comes from paying better attention - Enrolling in a nutrition subscription with TB12 saves you money. Through our &#x201C;Subscribe &amp; Save&#x201D; program, you automatically receive a discount on your favorite TB12 Nutritional Products, along with free shipping on orders over $75, eliminating the hassle of re-ordering before you run out.Being a subscriber, you also become a part of an exclusive list to be the first to know when new products drop!You have the power to manage your order frequency, billing date, and shipping address. You can pause or cancel* anytime.*We encourage pausing a subscription. When enrollment is cancelled, you will lose any previous discount applied.<h3 id> </h3><h3 id="isPasted">How do I sign up for a subscription?</h3>If you do not already have a Nutrition Subscription active, you can enroll by selecting the discounted &quot;Subscribe &amp; Save&quot; product instead of the full-price &quot;Buy Once&quot; option, and completing check out. It&apos;s that easy!If you already have an active subscription, add products through your <a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">subscription portal</a> so your items can easily be billed, shipped, and managed together.*&#xA0;*Please note, that whatever payment option you use to complete your order, will be the payment plan for all future orders unless you change your billing within your subscription platform.*&#xA0;*See &quot;<a href="https://tb12-faqs.gorgias.help/en-US/managing-your-subscription-248747" rel="noopener noreferrer" target="_blank">Managing Your Subscriptions</a>&quot; for more detail.

Getting Started

Answers to FAQs on how to manage your TB12 Nutrition Subscription.

<h3 id="how-do-i-access-my-subscription-account">How do I access my subscription account?</h3>You can manage your subscriptions <a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">online</a> or via <a href="https://tb12sports.com/pages/subscription-management-via-text" rel="noopener noreferrer" target="_blank">text</a>.Online - You can skip the log-in and access your subscriptions directly with the &quot;<a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">Manage Subscription</a>&quot; button on our login page, or within your <a href="https://store.tb12sports.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">TB12 account page</a> if you&apos;re already logged in.&#xA0;SMS - You can enroll to manage your Nutrition Subscription via <a href="https://tb12sports.com/pages/subscription-management-via-text" rel="noopener noreferrer" target="_blank">Text</a>. Standard text &amp; data rates may apply. <h3 id="can-i-pause-or-cancel-my-subscription">Can I pause or cancel my subscription?</h3>Yes! You can pause or cancel your subscription at any time.&#xA0;To pause or cancel your subscription: Log in to your subscription account by selecting the &#x201C;<a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">Manage Subscription</a>&#x201D; link. Once in your subscription portal, you can cancel your subscription by clicking &#x201C;Edit&#x201D; for the product that you&#x2019;d like to change and selecting &#x201C;Cancel Subscription&#x201D; towards the bottom of the page.&#xA0; *If you have an additional promotional discount, you may lose this promotion upon cancellation. To prevent this, we recommend pausing your subscription.When you opt to cancel, the option to &quot;Pause Subscription&quot; will appear. When you pause your subscription, you keep all additional discounts your item may have.&#xA0;You can also choose to skip or reschedule your next billing cycle and stay subscribed if you just have too much product at this time.&#xA0;If you do not want to be charged for a new subscription before your next scheduled billing cycle, you must pause or cancel your enrollment before a new order processes.&#xA0;A reminder email (or text if enrolled) is sent 3 days before your upcoming order. You may need to adjust your email settings to allow messages from &quot;@tb12sports.com&quot; so the alerts will not be routed to spam, junk, or promotions folders and be missed.If you need further assistance, please contact us at <a data-fr-linked="true" href="mailto:support@tb12sports.com" id="isPasted">support@tb12sports.com</a> for additional help. <h3 id="can-i-transfer-my-subscription-to-someone-else">Can I transfer my subscription to someone else?</h3>No, each subscription account is unique to your email address.&#xA0;However, you can add another mailing address and payment method to your current account, or a new one can be created by completing an order with a &quot;Subscribe &amp; Save&quot; item while using a different email address. <h3 id="i-need-to-change-my-delivery-address-how-can-i-do-this">I need to change my delivery address. How can I do this?</h3>Your address must be updated in the&#xA0;subscription portal for the changes to be in effect. If your address is only updated on your customer profile within our website, which operates separately, this information will not be transferred.&#xA0; To update your shipping information, select the &quot;<a href="https://tb12sports.com/tools/recurring/get-subscription-access?passwordless=true" rel="noopener noreferrer" target="_blank">Manage Subscriptions</a>&quot; link (or you can enroll in our <a href="https://tb12sports.com/pages/subscription-management-via-text" rel="noopener noreferrer" target="_blank">SMS service</a>). Once inside your subscriptions portal, select the &quot;Shipping Addresses&quot; tab. If you have multiple addresses, you must update each address.All address changes must be made before your next scheduled billing cycle, you must complete any changes before a new order processes.---------------- We want your time with TB12 to be a success. If you have any additional questions, please contact us at <a href="mailto:products@tb12sports.com">products@tb12sports.com</a>.

Managing Your Subscription

Information on shipping & handling of your TB12 Nutrition Subscription.

<h3 id="isPasted">I need to change my delivery address. How can I do this?</h3><div data-block="true" data-editor="7vaed" data-offset-key="ip1u-0-0"><div data-offset-key="ip1u-0-0">Your address must be updated in the subscription portal for the changes to be in effect. If your address is only updated on your customer profile within our website, which operates separately, this information will not be transferred.&#xA0; To update your shipping information, select the &quot;<a href="https://tb12sports.com/tools/recurring/get-subscription-access?passwordless=true" rel="noopener noreferrer" style="font-size: 16px; box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">Manage Subscriptions</a>&quot; link (or you can enroll in our&#xA0;<a href="https://tb12sports.com/pages/subscription-management-via-text" rel="noopener noreferrer" style="font-size: 16px; box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">SMS service</a>). Once inside your subscriptions portal, select the &quot;Shipping Addresses&quot; tab. If you have multiple addresses, you must update each address. </div>All address changes must be made before your next scheduled billing cycle, you must complete any changes before a new order processes. <h3 id="isPasted">How often do you deliver?</h3>You can initially elect to have your subscription order processed every 30, 45, 60, or 90-days. However, once your subscription is created you can <a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">manage your subscription</a> to customize your order frequency that fits your lifestyle. <h3 data-offset-key="65l93-0-0" id="isPasted">What if I want my subscription shipped to me earlier?</h3>You can <a href="https://tb12sports.com/tools/recurring/login/" rel="noopener noreferrer" target="_blank">manage your subscription</a> to adjust your order frequency to shorter cadence, choose a new billing date, or select &quot;Order Now&quot;, so your order will process and ship before you run out!</div> <h3 data-offset-key="65l93-0-0" id="isPasted">What is your shipping timeframe?</h3>*All shipping timelines begin once the carrier has received the package.To help keep costs low for our subscribers, all subscriptions ship standard shipping (5-8 business days).&#xA0;Our fulfillment center is located in PA, which may impact shipping timelines depending on the destination.Shipping timeframes for international orders:Shipping times for international orders are unpredictable due to the customs inspection process.&#xA0;Please note that import duties, taxes, and additional fees (when applicable) on international shipments are not included in the initial purchase and are the responsibility of the customer.If refusal to pay results in the package being returned, returning shipping fees may be deducted from the amount that&apos;s refunded.<h3 data-offset-key="65l93-0-0" id> </h3> <h3 id="where-do-you-deliver-to">Where do you deliver to?</h3>We are currently limited to the United States, United Kingdom, Germany, Australia, Mexico, and Canada.&#xA0;If we do expand, you can stay informed by signing up for emails through our <a href="https://tb12sports.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">website</a>, or you can follow us on <a href="https://www.instagram.com/tb12sports/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">Instagram</a>, <a href="https://www.facebook.com/TB12sports/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">Facebook</a>, <a href="https://twitter.com/TB12sports" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">Twitter</a>, <a href="https://www.tiktok.com/discover/tb12?lang=en" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">TikTok</a>, and <a href="https://www.linkedin.com/authwall?trk=bf&amp;trkInfo=AQFFNSzO2i9xXAAAAX-4FSWgQcKdh7lO0yLtss3nv3FqENAfXq1_IM7AtgJmrpZ-lxQg1-QL8TtRhL45cKqWN-TzqycTZodwHt7w2_uQvIAOAafqzu_RKFYXhQ_SriPk4G-FqGg=&amp;originalReferer=&amp;sessionRedirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftb12%2F" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">LinkedIn</a> for all updates!<style type="text/css" id="isPasted">
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</style>---------------- We want your time with TB12 to be a success. If you have any additional questions, please contact us at <a href="mailto:products@tb12sports.com">products@tb12sports.com</a>. <h3 id="-1"> </h3> <h3 data-offset-key="65l93-0-0" id="isPasted"> </h3>

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Better health comes from paying better attention. Enrolling in a Nutrition Subscription with TB12 saves you time & money. You enjoy benefits such as automatically receiving a discount on your favorite products. You can pause or cancel anytime.